345bat Privacy Policy

1 What Information We Collect

345bat collects certain information when you create an account and use our services. This information is only needed to provide you with the right experience. We never ask for unnecessary or excessive data.

Information Collected at Registration:

• Full Name & Date of Birth
• Email Address & Mobile Number
• Address & Country
• Password (stored in encrypted form)

Information collected during KYC verification:

• Copy of National ID or Passport
• Proof of Address (Bank Statement / Utility Bill)
• Selfie or photo (where applicable)

Automatically Collected Information:

• IP Address & Device Information
• Browser Type & Operating System
• Time spent on site and page visit patterns
• Cookie & Locale Information

2 How We Use Your Information

345bat uses collected data solely for its stated purposes. Your information is never sold to advertising companies or third parties.

You can unsubscribe from marketing emails at any time. However, important account-related notifications — such as security alerts and transaction updates — will continue to be sent.

3 How Long Your Data Is Retained

345bat does not retain your data longer than necessary. All information is stored while your account remains active. After account closure, certain data may be kept for a defined period to meet legal and regulatory requirements.

• Account Information: Up to 5 years after account closure.
• Transaction Records: Up to 7 years under anti-money laundering regulations.
• Cookie & Session Information: Upon session end or within a maximum of 30 days.
• Support Contact: Up to 2 years after the issue is resolved.

After the specified period, data is permanently deleted or anonymized. We use secure, encrypted servers for all data storage.

4 Sharing Data with Third Parties

345bat does not sell or rent your personal information. In limited cases, necessary data may be shared with trusted partners.

• Payment Providers: Only the financial information necessary to process transactions is shared with payment providers.
• KYC service provider: Verification-related information is shared for identity verification purposes.
• Law Enforcement: When required by a valid legal order or investigation.
• Fraud Prevention Agencies: Information required for player protection.

All partners operate under strict confidentiality agreements with 345bat and may not use any received data for any other purpose.

5 Cookie Policy

345bat uses cookies to improve service quality and enhance your browsing experience. Cookies are small text files stored in your browser.

Types of cookies 345bat uses:

• Essential Cookies: Essential for maintaining your login session and ensuring account security.
• Performance Cookies: To analyze which sections of the site are used most frequently.
• Functionality Cookies: To remember your preferences, such as language and timezone.

You can disable cookies from your browser settings. However, disabling certain cookies may limit the functionality of the site.

6 Your Rights

345bat believes every user should have full control over their own data. We therefore guarantee the following rights.

• Right to Access: You can find out at any time what information we hold about you.
• Right to Correction: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data and account closure, provided there are no legal obligations requiring retention.
• Right to Object to Processing: You may object to the use of your data for specific purposes.
• Right to Data Portability: You may request a copy of your data in a standard, portable format.
• Right to Opt Out of Marketing: You can opt out of promotional emails at any time.

To exercise any of these rights, contact our support team. Requests are typically processed within 30 business days.

7 Protection of Minors

345bat is an 18+ platform. We do not knowingly collect information from anyone under 18. Age is verified at registration, and account creation by minors is strictly prohibited.

If it is found that a minor's data has been collected inadvertently, it will be deleted immediately and the account will be closed.

8 Security Measures

345bat uses the latest technology and practices to protect your data. Our security team monitors systems around the clock.

• SSL/TLS Encryption: Every connection to the site is protected with 256-bit encryption.
• Database Encryption: All stored data is kept in encrypted form.
• Two-Step Verification: Two-factor authentication for an extra layer of security at login.
• Regular Security Audits: Regular audits conducted by third-party security experts.
• Restricted Access: Only authorized personnel can access specific data.
• Backup System: Regular data backups stored on secure, isolated servers.

In the event of a security breach, affected users will be notified as quickly as possible and the necessary protective measures will be taken.

9 Policy Changes & Updates

345bat may update this Privacy Policy when needed. We will notify you of any changes through the methods described below.

• A notice will be sent to your registered email address.
• A pop-up or banner notice will be displayed when you log in to the platform.
• The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of 345bat after any changes takes effect constitutes acceptance of the updated policy. If you do not agree to the new policy, you have the option to close your account.

10 Get in Touch

For any questions, complaints, or requests regarding this Privacy Policy, please get in touch with us. 345bat's dedicated support team is always here for you.

To contact our data protection team:

• Email: [email protected]
• Response Time: Typically within 24–48 business hours
• Language: Support is available in both Bengali and English

When submitting a request, please include your registered email address and full details of your request so we can assist you promptly.